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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jose Reyes

July 2, 2026

5  out of  5
rating by Jose Reyes
"Mireya has always the answer to all my questions, she is the best."
We responded:
"Thanks, Jose! It was a pleasure working with you, and we're so grateful you took the time to leave us a review. Your support means so much to our entire team, and we're always here if you need us."
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Alex Blust

July 1, 2026

5  out of  5
rating by Alex Blust
"Darla was incredibly helpful with setting up my auto and renters insurance. She took the time to answer all of my questions, explained everything clearly, and made the whole process easy and stress-free. I really appreciate her professionalism and friendly attitude. Highly recommend working with Craig Griffith State Farm and Darla if you’re looking for great service!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Craig Griffith’s Team! We deeply appreciate your kind words here in Springfield . "
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Bora Durdu

June 29, 2026

5  out of  5
rating by Bora Durdu
"Great to have been working with the insurance team at Baxter Griffifth, especially with Darla."
We responded:
"We truly appreciate your feedback, Bora! It’s great to hear your experience with Darla and the team has been such a positive one. We’re honored to have earned your trust and will always be here to help with your insurance needs."
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Christine Woodruff

June 29, 2026

5  out of  5
rating by Christine Woodruff
"Great customer service and very detail oriented. Darla Cable"
We responded:
"Thank you for the 5-star review, Christine! Here on State Farm Agent Craig Griffith’s Team, we are proud to serve our community and appreciate your recognition. "
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Gisella Hernadez

June 29, 2026

5  out of  5
rating by Gisella Hernadez
"Recomiendo ampliamente a Mireya Miranda mi agente. Me explicó con paciencia las diferentes coberturas para mis autos y negocio asegurándose de que entendiera todo antes de firmar. Excelente, trato, y servicio."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Aaron Raffle (Coach Raffle)

June 26, 2026

5  out of  5
rating by Aaron Raffle (Coach Raffle)
"I have been working with this office since I moved to VA (26 years ago!). Craig has always been incredibly helpful - and we have had a tremendous experience with Darla on the life insurance side! Couldn’t ask for a better agent!"
We responded:
"Aaron, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Mike Ryan

June 25, 2026

5  out of  5
rating by Mike Ryan
"We have been with Craig’s team for decades at this point. It was time to renew our life insurance and we had our first opportunity to interact with Darla Cable. She was knowledgeable, thorough, patient, and appropriately persistent (a needed trait with my family!). She made an unexciting, necessary interaction a pleasant experience."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Craig Griffith’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Sabrina Porta

June 24, 2026

5  out of  5
rating by Sabrina Porta
"We have been with Craig Griffith’s office for almost 15 years now, through renters, car, and home insurance. Darla is an amazing advisor and talks through all scenarios and gives guidance like a friend. They are very responsive and trustworthy - highly recommend!"
We responded:
"Sabrina, we want to express our heartfelt gratitude for taking the time to share your review! Your trust and support truly mean the world to us, and we want you to know that we are always here to assist you with anything you may need. Thank you for being such an important part of our insurance family! We appreciate you!"
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Antonio Simpson

June 23, 2026

5  out of  5
rating by Antonio Simpson
"Darla delivered outstanding service from start to finish. She explained every life insurance option with clarity and ensured I felt confident in my decisions. A truly reliable and knowledgeable State Farm agent."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Wayne Marple

June 23, 2026

5  out of  5
rating by Wayne Marple
"Darla was very helpful with purchasing my life insurance. She is very pleasant to work with. I recommend contacting her if you need any insurance."
We responded:
"Wayne, you just made our day! We’re so glad Darla was able to help with your life insurance purchase. Thanks for taking the time to share your experience — we’re here whenever you need us."
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Kelly Copping

June 9, 2026

1  out of  5
rating by Kelly Copping
"This agent’s office is very poorly run and they are unable to understand or explain basic billing practices. I cancelled my policies in May and was charged for the renewal in June. Upon trying to contact them to understand why, I was given multiple reasons that were inconsistent and false (I cancelled too late (even though I have a confirmation letter of the cancellation date), my new State Farm agent was applying the payment to the new policies (not accurate for state to state transfers), and finally that I lost a multi line discount in February (which was never communicated to us and still doesn’t make sense why I would be charged in June)). Roshanna was rude to me and consistently spoke over me and even called my new agent and was rude to them and misled me about their conversation. They won’t let you actually speak to Craig when asked and consistently say he is busy or in meetings. She claimed she would have billing put together a statement for me - which is interesting that a statement needs to be created for something I was already charged for with no paper trail. This office is very dishonest and misleading in my experience.

Highly recommend insuring elsewhere."
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Sucheep Piyasirisilp

October 20, 2025

5  out of  5
rating by Sucheep Piyasirisilp
"I asked for information regarding HOA master plan of the condominium that I wanted to buy. Within a few hours, his staff replied with attachment of the certificate. Mr. Griffith promptly answered my email as well, such an excellent service."
We responded:
"Thank you, Sucheep, for your kind words and for taking the time to share your experience. We're glad to hear that our team was able to assist you quickly and effectively. If you have any more questions or need further assistance, feel free to reach out. "
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sid Hamada

April 16, 2025

5  out of  5
rating by sid Hamada
"Great Service, timely service and get instant resolution.

Susana was very friendly, efficient and get us a quick update to our master umbrella COI to meet our mortgage insurance's specific and demanding requirements.

Great Job. Great Experience. Highly recommended!"
We responded:
"Thank you, Sid, for your great feedback! We're happy to hear that Susana helped you well and met your needs. Your recommendation is very important to us, and we're here whenever you need us."
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Mary Elizabeth

April 26, 2024

5  out of  5
rating by Mary Elizabeth
"Roxana mi agente favorita , que brinda una excelente atención al cliente me siento muy agradecida por conocerte hace años trabajando para state farm"
We responded:
"Thank you for your kind words! We are thrilled to hear that Roxana has provided you with excellent customer service over the years. We appreciate your loyalty to State Farm."
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Clarixa Chirino

April 23, 2024

5  out of  5
rating by Clarixa Chirino
"Excellent service agents are very nice and very helpful. Always there for us and excellent support. Rosanna Stout has always been very helpful and goes the extra mile to help us."
We responded:
"Thank you for your kind words! We are delighted to hear about your positive experience with Rosanna. Providing excellent service and support is our top priority. We appreciate your trust in us."
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Myle Luong

April 23, 2024

5  out of  5
rating by Myle Luong
"I had trouble with the Safe & Save beacon was not recording almost three weeks. I had a hard time to go over to fix it, but I still cannot connect the data upload onto my IPhone.

I visited the office and and it was my pleasure to receive the outstanding support which is above and beyone my expectation from Susana Sullivan.

Susana is very patient, professional and had my phone fixed. This also cured my headaches the last couple weeks :)

Big KUDOS to Susana!

Mrs Myle Luong"
We responded:
"Thank you for sharing your positive experience with Susana! We're thrilled to hear she provided outstanding support and resolved your issue. We appreciate your kind words and your 5-star rating."
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JAIME MERCADO

April 5, 2024

5  out of  5
rating by JAIME MERCADO
"Mireya Miranda;
She is very professional in the way she answers questions and solves problems or doubts that exist in relation to the different insurance policies."
We responded:
"Thank you for recognizing Mireya's professionalism and dedication to addressing your insurance needs. We appreciate your positive feedback and look forward to continuing to provide excellent service."
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Alberto W De La Galvez Murillo Moncada

April 5, 2024

5  out of  5
rating by Alberto W De La Galvez Murillo Moncada
"Amazing service. MS. Mireya is the best. The most affordable car insurance ever, and the costumer service is top. Health insurances and live insurances Oslo are really affordable. Best insurance company. Full coverage car insurance is what I got because I'm borrowing money to get my car and State Farm gave me the best advices in what coverages to choose from. Absolutely the Best Agents And the best deals. Thank you so much."
We responded:
"Thank you for your kind words, Beto! We're thrilled to hear about your positive experience with our team. We're here to provide you with the best advice and coverage options for your auto policy. Thank you for choosing us!"
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Luiis Mendoza

March 4, 2024

5  out of  5
rating by Luiis Mendoza
"Wao Susana make my day
She helped me a lot I am very happy that state farm have Great people to serve,
Thanks for everything 😊."
We responded:
"Thank you for your kind words, Luiis! We are delighted to hear about your positive experience with Susana."
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Ramona Blanco

February 23, 2024

5  out of  5
rating by Ramona Blanco
"Wow, no se Como empezar, me tuve que mudar, desde el estado de Virginia al estado de Massachusetts, tuve muchos inconvenientes para cambiar mi poliza, porque el agente asignado de Massachusetts nunca tomaba las llamadas, para asi poder cambiar las placas de mi auto, lo cual es un requisito que debes tener para hacer el cambio, pero las personas de customer service, se comunicaron con la Srita. Susana, que es parte del personal de la oficina de Virginia, quien muy amable y diligente, me ayudo en el proceso, a pesar que mi poliza que tenia con ellos seria cancelada, le agradezco directamente a ella y a todas las personas involucradas en este proceso, no tuve que ir a una oficina, que esta a mas de 1 hora de mi casa y todo se pudo coordinar por telefono, mi poliza y documento requerido por RMV fue enviado a mi email en 15 min, gracias por su empatia y apoyo, les recomiendo al 200% esta oficina de seguros y busquen a la Srita Susana S.
PD. SR. Griffin tiene muy buen personal en su oficina, espero lea esto."
We responded:
"Thank you for sharing your positive experience with Susana and our team. We appreciate your recommendation and are here to assist you."
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Maqs Asil

December 12, 2023

5  out of  5
rating by Maqs Asil
"The best!
MIREYA MIRANDA is Respectful and honest and she tries the best to work with you and help you to get the best price over State Farm insurance and anytime that I had any question she answered in person or over the phone and put her time.
I appreciate all her hard work and helping the customers."
We responded:
"Thank you so much for trusting our agency with your insurance needs. We are so thankful for you!"
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Mike Bernal

November 20, 2023

5  out of  5
rating by Mike Bernal
"Rosanna was very patient with me during a difficult time. I can't say I got what I wanted, but I know she did her best."
We responded:
"Thank you so much for taking the time to write us a review!"
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Larry Moyer

October 19, 2023

5  out of  5
rating by Larry Moyer
"It only took him about 5 minutes to arrange for our windshield replacement."
We responded:
"Larry, thank you so much for the review!"
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Cynthia Cavalieri

October 4, 2023

5  out of  5
rating by Cynthia Cavalieri
"Rosanna is knowledgeable and quick to respond to my questions or insurance needs. She is awesome!"
We responded:
"Cynthia, thank you so much for the review!"
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PAT Ralston

August 30, 2023

5  out of  5
rating by PAT Ralston
"Craig and State Farm are the best!"
We responded:
"Gary, thank you for the review!"